Customer Service

At LCWSC, we feel it is our duty to be readily available to our customers. Each time a customer contacts our office, our customer service representative will identify him or herself. Please make a note of the representative’s name to help identify the person handling your issue in the case you need to follow up. “In our continued efforts to improve and ensure high quality service, we work hand-in-hand with an appointed Board of Directors and your council members.

Visit Our Office

You can visit our office at: 3850 Highway 221 South Laurens, SC 29360

Business Hours

Monday through Friday from 8:30 a.m. until 5:00 p.m.

Call Us

Our customer service staff is available Monday through Friday from 8:30 a.m. until 5:00 p.m. to answer your questions by telephone. Please call 864-682-3250 or toll free at 1-800-358-3445.

To Report An Emergency (Loss of service or a leak in a LCWSC line)
Business Hour Emergencies call 864-682-3250
After-Hour Emergencies call 864-682-3250 or 1-800-358-3445.

If the emergency line is answered by our voice mail, please leave a detailed message including your name, address, telephone number, reason for call, and your account number.


The main office is closed on the following holidays:

1/1/24 New Year’s Day
1/15/24 Martin Luther King Jr Day
2/19/24 President’s Day
5/10/24 Confederate Memorial Day
5/27/24 Memorial Day
6/19/24 Juneteenth
7/4/24 Independence Day
9/2/24 Labor Day
11/11/24 Veterans Day
11/28/24 – 11/29/24 Thanksgiving Holiday
12/24/24 – 12/26/24 Christmas Holiday