News and Events

Lake Rabon Park Notice

Posted by on Mar 30, 2020 in GeneralInfo, News, Slider | Comments Off on Lake Rabon Park Notice

04.01.20: As a result of the increasing health risk associated with the COVID-19 virus, the Laurens County Water and Sewer Commission is closing the Park at Lake Rabon, effective immediately and until further notice.   This decision was made in an effort to protect our employees that work at the Park and to minimize the community spread of the COVID-19 virus.  It is also consistent with the Governor’s Executive Order 2020-16, restricting public access to public waters in South Carolina for the duration of the State of Emergency.

We are sorry that this decision is inconvenient for some but taking these additional steps to minimize the impacts of COVID-19 will better protect the health and safety of our employees and the many visitors that enjoy Lake Rabon on a daily basis.

Thank you and God Bless.  You can find a copy of the Executive Order at the link below. 

https://governor.sc.gov/sites/default/files/Documents/Executive-Orders/2020-03-30%20eFILED%20Executive%20Order%20No.%202020-16%20-%20Emergency%20Access%20Restrictions%20for%20Public%20Beaches%20%26%20Waters%20Due%20to%20COVID-19%20Pandemic.pdf

03.26.20: The Lake Rabon Park will be CLOSED to the public for maintenance beginning Monday, March 30th. We will reopen on Saturday April 4th . As a reminder, the playground, shelters and restrooms remain closed until the end of May. Visitors are still allowed to use the nature trail, boat ramp and fishing pier.

The LCWSC continues to monitor the SCDHEC and CDC websites regarding the growing health risk of the COVID-19 virus. Based on the current exponential trend of positive cases in our State, the LCWSC may choose to completely close the Park at Lake Rabon in the near future.

We will notify the public via Facebook and our website if this decision is made. Thank You.

COVID-19 Update

Posted by on Mar 15, 2020 in GeneralInfo, News | Comments Off on COVID-19 Update

In an effort to protect our employees and to minimize the spread of the COVID-19 virus, the Laurens County Water and Sewer Commission (LCWSC) is closing its office to the public effective immediately.  During this time, you can continue to pay your bill online, by phone, by mail or at our drive thru.  For all other customer service needs, including signing up for service please call our office at (864) 682-3250 or email us at contact@lcwsc.com.  We understand that this decision may create an inconvenience for some, but we ask for your patience and understanding during this time. 

We do not expect these proactive steps or the COVID-19 to have an impact on our ability to provide water and sewer service to our customers.  As stated in our previous post, the disinfection and filtration process used in treating drinking water destroys and removes all viruses as required by the Safe Drinking Water Act and the Environmental Protection Agency; therefore, your public water supply continues to be a very safe and reliable source of drinking water.  We continue to actively monitor this situation and will update our customers of any future notices via social media and our website.

COVID-19 Update

Posted by on Mar 13, 2020 in GeneralInfo, News, Slider | Comments Off on COVID-19 Update

03/22/2020

The LCWSC has decided to close our office to the public in an effort to protect our employees and the community from the spread of the COVID-19 virus.  Effective Monday, March 23rd until Friday, April 10th, we will be operating with a reduced and rotating staff and limit our work to those activities that are absolutely necessary.  This time period could extend if the COVID-19 virus remains a public health risk that it is today.

During this time, we will not have a person working the drive-thru or answering phones on a regular basis.   We will return messages for customer service needs such as new service requests or request to transfer service. However, no new taps will be made until we return to normal operations. Please call our office at 864-682-3250 and press 2 to leave a message for our customer service department or email us at contact@lcwsc.com. Be sure to leave your full name, a phone number where you may be reached, and an account number if you have one.  We will attempt to return calls but ask for your patience and understanding as we have limited staff to return phone calls in a timely manner.  

You can continue to mail your payment to our post office box 1006 or call our office at 864-682-3250 and press 4 to use our no-cost pay by phone system.  You may also visit our website at lcwsc.com to pay online.  If none of these options will work for you, you can use the lock box adjacent to our drive thru.

For emergency water or sewer leaks, please call our office and press 7.

If you need utility lines located at your property, please call our office and press 3 or call PUPS directly at 811.  You will need to provide the exact location of the area that needs to be located. 

We are sorry that this decision may be inconvenient for some but taking these additional steps to minimize the impacts of COVID-19 will better protect the health and safety of our employees so LCWSC can ensure water and sewer service throughout this national emergency. 

Thank you and God Bless. 

03/18/2020

Currently our office is closed to the public due to the COVID-19 virus, but our drive thru remains open.  Should the need arise to close our drive thru window, there are more ways to pay your bill that are FREE to all LCWSC customers.

FREE ways to pay your LCWSC Bill

  • Online at www.LCWSC.com
  • Pay by phone toll free at 1-855-964-6743
  • Bank Draft from checking account – call customer service or find the form on our website
  • Recurring credit/debit card payments – call customer service or sign up on our website
  • Mail checks or money order to
    • LCWSC – PO Box 1006 – Laurens SC 29360
  • Drop Box – located at our office drive thru – customers are discouraged from leaving cash in the drop box.

If you have any questions, please contact a customer service representative at 864-682-3250.

03/15/2020

In an effort to protect our employees and to minimize the spread of the COVID-19 virus, the Laurens County Water and Sewer Commission (LCWSC) is closing its office to the public effective immediately.  During this time, you can continue to pay your bill online, by phone, by mail or at our drive thru.  For all other customer service needs, including signing up for service please call our office at (864) 682-3250 or email us at contact@lcwsc.com.  We understand that this decision may create an inconvenience for some, but we ask for your patience and understanding during this time. 

We do not expect these proactive steps or the COVID-19 to have an impact on our ability to provide water and sewer service to our customers.  As stated in our previous post, the disinfection and filtration process used in treating drinking water destroys and removes all viruses as required by the Safe Drinking Water Act and the Environmental Protection Agency; therefore, your public water supply continues to be a very safe and reliable source of drinking water.  We continue to actively monitor this situation and will update our customers of any future notices via social media and our website.

03/13/2020

The Laurens County Water and Sewer Commission is actively monitoring COVID-19. 

We know that COVID-19 is a concern for many people in our region and around the globe and we are doing everything we can to help combat the spread of the virus. 

Our office located at 3850 Highway 221 South remains open, but customers are strongly encouraged to utilize online bill pay or to call our customer service representatives to pay by phone.  If you need any other customer service assistance, please call our office at (864) 682-3250 or email us at contact@lcwsc.com.  Additionally, our staff has been encouraged to make efforts to minimize social interaction as much as possible as recommended by the Centers for Disease Control and Prevention (CDC).  We recognize that this may affect the high level of customer service you expect from us.   However, taking these precautions will help avoid the potential spread of the virus and ensure the safety of our workforce and our customers. 

Filtration and disinfection processes used in treating drinking water are effective in the removal of all viruses as required by the Safe Drinking Water Act and the Environmental Protection Agency.   We do not anticipate COVID-19 causing any disruption to water service for our customers. 

Our website, phone system and social media platforms will be updated as necessary with any alerts or office closure notices. 

Welcome Town of Gray Court Customers

Posted by on Dec 13, 2019 in GeneralInfo, News, Slider | Comments Off on Welcome Town of Gray Court Customers

Welcome to LCWSC!  Beginning January 1, 2020 LCWSC will manage the water system and billing for the Town of Gray Court.  After this date, you will begin receiving a bill from LCWSC for your water service and garbage service.

Business Information

  • LCWSC Office is located at 3850 Hwy 221 South, Laurens SC 29360
  • Mailing Address:  LCWSC, PO Box 1006, Laurens SC 29360
  • Office Hours:  Monday – Friday, 8:30 am – 5:00 pm
  • Phone:  864-682-3250
  • Website:  www.LCWSC.com

Once you receive your first bill from LCWSC, you will be assigned a new account number.  LCWSC offers many ways to pay your bill and you can choose what is convenient to you. 

  • Pay your bill online at www.LCWSC.com – to sign in, you will need your new account number, the phone number that was on file with the Town of Gray Court.  Once you complete the online form with this information, you will receive and email verification.  You must click the link in the email to verify you account, then you will be able to log in to view or pay your bill.
  • Pay your bill by phone – dial toll free 855-964-6743, you will need your new 7-digit account number.  Just use all digits of the account number without the dash.  This service will talk you through paying your bill, but please do not attempt to use on speakerphone. 
  • Pay your bill by bank draft – This service available with signed permission by the customer.  The monthly bill can be withdrawn from a customer’s checking account on the due date of the bill.  To utilize this service LCWSC would require a voided copy of the check and a signed bank draft form.  This form is available on our website under Customer Service, Bank Draft Forms.
  • Pay your bill by recurring credit or debit card – By choosing this service, the monthly bill can be charged to the credit or debit card automatically on the due date of the bill.  You can sign up for this service online or call a representative to sign up. 
  • Pay your bill by mail – You can mail a check or money order to the LCWSC mailing address.
  • Pay your bill in person at the LCWSC office – We can accept many forms of payment, including: cash, check, Money Order, Visa, Mastercard or Discover.  We do not accept American Express.
  • Pay your bill in person at the Town of Gray Court – You may pay by cash or check only at the Town Hall Office.  Subject to availability, please contact Gray Court Town Hall for hours of operation.
  • Night Drop Box – We have a drop box located at the drive thru at the LCWSC office and outside the Town of Gray Court office.  Customers are discouraged from leaving cash in the night drop box, as LCWSC will not be responsible if the cash is lost or stolen.

Late Payments – A 10% penalty is added to the bill on the 16th day after the statement date. Water service will be turned off and locked without further notice if the bill is not paid within 25 days of the statement date.

Service Reconnection – If LCWSC turns off service for non-payment, the customer must pay the outstanding bill plus a $45.00 delinquent fee before services will be restored. Services are restored only during normal business hours of 8:30 a.m. – 5:00 p.m. Payments must be made with cash, credit card or money order. Customers are discouraged from leaving cash in the night deposit box.  LCWSC will not be responsible if the cash is lost or stolen.

Rental Property Owners – Rental property owners and managers should contact LCWSC when a customer moves into or out of the rental property.  This will allow LCWSC to keep its records current and insure that bills are sent to the appropriate person.  If you own a rental property, please contact LCWSC to ensure the ownership records are correct.

Billing Schedule for 2020 – LCWSC billing schedules are predetermined based on geographic service area and cannot be changed to accommodate individual requests.  Please use this as a guide to the schedule for billing your area.  Dates could be subject to change without notice. 

Month Bill Date Due Date
January 1/9/2020 1/24/2020
Feb 2/6/2020 2/21/2020
March 3/5/2020 3/20/2020
April 4/9/2020 4/24/2020
May 5/7/2020 5/22/2020
June 6/4/2020 6/19/2020
July 7/9/2020 7/24/2020
August 8/6/2020 8/21/2020
Sept 9/10/2020 9/25/2020
Oct 10/8/2020 10/23/2020
Nov 11/5/2020 11/20/2020
Dec 12/3/2020 12/18/2020

Your new LCWSC Bill – Your bill will have a new look!  Below are points of interest and an example of what your new bill will look like.

Water Quality Issues for Western Laurens Customers

Posted by on Jul 17, 2019 in GeneralInfo, News | Comments Off on Water Quality Issues for Western Laurens Customers

Potential Taste and Odor Water Problem (For Customers in Western Laurens County Only)

The Laurens County Water and Sewer Commission (LCWSC) is receiving calls concerning an earthy taste and/or smell in the potable water from residents living in parts of western Laurens County (Hwy 252 and Hwy 76 vicinity), the area that receives water the LCWSC purchases from the Laurens CPW.    

The Laurens CPW issued the following statement to GoLaurens.com on July 29, 2019:

It appears that the water in Lake Rabon is getting worse. Lab results indicated that the level of geosmin in the lake has increased significantly from 33 ng/L (nanograms/liter) on July 8 to 434 ng/L on July 24. The level at which humans can taste and smell geosmin is 7-10 ng/L.

We have been working with consultants and suppliers to identify the most effective treatment process to deal with the geosmin. As a result, we hope to start introducing a product called Earth Tech. We asked S.C. Department of Health and Environmental Control last Wednesday for a temporary permit on this process and we hope to hear from them this week.

In addition to this, we have been testing various types and quantities of carbon. One variety called Hydrodarco, manufactured by the Cabot Corporation, seemed to work best at removing geosmin. It reduced the level from 432 ng/L to 35.6 ng/L. While that is still in the detectable range for humans (7-10 ng/L), we think a combination of this and the Earth Tech will finally solve the problem. We are in the process of ordering the carbon and engineering the delivery system. All of which will need an additional permit from SCDHEC.

Again, we apologize for the length of time this process has taken. Please be assured that all available resources are being devoted to solving this problem. We ask for continued patience while we work through this event.

_____________________________________________________________________________

The Laurens CPW issued the following press release on July 16, 2019:

Laurens CPW Water Quality Issue Press Release

Laurens, S.C. – The Laurens CPW received the independent lab’s tests results late yesterday regarding the recent water quality issue. The test results indicate that there are high levels of Geosmin in the water at Lake Rabon. Geosmin is an organic compound with a distinct earthy flavor and aroma produced by certain microorganisms. It is commonly present in most lakes and ponds at varying levels. It is responsible for the earthy scent that occurs in the air when rain falls after a dry spell of weather or when soil is disturbed. Geosmin can be detected by humans at very low levels. It produces a musty, earthy smell and taste in drinking water, however it is not harmful in drinking water.

“The last time we had a major Geosmin issue was back in 2009. The levels were much higher back then and consequently, the taste and odor was much worse”, said John Young, CPW general manager. “ We suspect that alternating heavy rains and very high temperatures in recent weeks account for the rise in Geosmin in the lake. We understand how disruptive this problem has been. We ask everyone to please remain patient with us we work through this situation.”, Young went on to say.

Having determined the source of the problem, the CPW now plans to implement changes in its treatment process to remedy the situation. “We are working with our suppliers and consultants to determine the specific type of carbon that we need and the dosage required to treat the Geosmin, said Will Patterson, CPW Water/Sewer Superintendent. “If we use the wrong treatment process or use dosages too high or too low, we could make the problem even worse”, Patterson went on to say.

LCWSC would like to stress that Geosmin is not harmful in drinking water and that the water is safe, although some of our customers will likely find it disagreeable. 

We regret the significant inconvenience this event has and will cause and appreciate your patience as the Laurens CPW works to correct this problem.  We will post updates as they become available

Please see the map of the LCWSC service area that may be affected by Geosmin.