Email Us

Pay Online

Sign up for our Online Account Management Portal

Pay by Phone

Dial toll free: 855-964-6743. You will need your seven digit account number.

Pay by Bank Draft

Pay with Recurring Credit or Debit Card

Late Payments:

A 10% or $4 minimum penalty is added to the bill on the 16th day after the statement date. Water service will be turned off and locked without further notice if the bill is not paid within 25 days of the statement date.

Service Reconnection

If LCWSC turns off service for non-payment, the customer must pay the outstanding bill plus a $45.00 delinquent fee before services will be restored. Services are restored only during normal business hours of 8:30 a.m. – 5:00 p.m. Payments must be made with cash, credit card or money order. Customers are discouraged from leaving cash in the night deposit box. LCWSC will not be responsible if the cash is lost or stolen.

There are three ways to open or close a water/sewer account at an existing home or business

  • Submit a request online using the contact form
  • Call (864) 682-3250
  • Visit our office
 

To request installation of a water meter or sewer connection for a newly built home or business, please call our office at (864) 682-3250.

Information Needed To Open An Account

For Residential Accounts

  • Your name and social security number
  • Date you would like water service to begin
  • Address of the property to receive service
  • Mailing address (if different)
  • Daytime and evening phone number
  • In some cases, we may require additional information, such as a copy of a lease agreement, and photo ID, etc.
 

For Commercial Accounts

  • Company name
  • Name of the commercial co-signer and his/her social security number or Federal Tax ID
  • Date you would like water service to begin
  • Address of the property to receive service
  • Mailing address
  • Daytime and evening phone number

Important Information About Turning On Water Service

Open Fixtures

When water service is shut off, fixtures can be turned on and unknowingly left in the open position. If this happens, water will begin flowing when we turn on your service, posing a potential risk of flooding.

If no one is present and our technician suspects an open fixture based on movement of the water meter’s flow indicator, the technician will leave your water service off.

Rental property owners and managers should contact LCWSC when a customer moves into or out of the rental property. This will allow LCWSC to keep its records current and insure that bills are sent to the appropriate person.

For a current listing of our rates and fees, please click this link and visit this page.

Business Hours

Monday through Friday from 8:30 a.m. until 5:00 p.m.

Visit Our Office

You can visit our office at: 3850 Highway 221 South Laurens, SC 29360

Call Us

Our customer service staff is available Monday through Friday from 8:30 a.m. until 5:00 p.m. to answer your questions by telephone. Please call 864-682-3250 or toll free at 1-800-358-3445.

To Report An Emergency 24/7  

Such as loss of service or a leak in a LCWSC line 
864-682-3250 or 1-800-358-3445 

If the emergency line is answered by our voice mail, please leave a detailed message including your name, address, telephone number, reason for call, and your account number.

Holidays

The main office is closed on the following holidays:

  • New Year’s Day
  • Martin Luther King Jr Day
  • President’s Day
  • Confederate Memorial Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Veterans Day
  • Thanksgiving Day and day after
  • Christmas Eve, Day and day after

for the detailed dates each year, please click this link.

There are several agencies in our area that can provide financial assistance with utility bills.  Please call the agency directly for information.  

Laurens Baptist Crisis Center864-984-2966
United Ministries864-938-9070
GLEAMNS864-984-5123
Golden Strip (Ft Inn Area)864-688-2233
United Way of Laurens Countydial 211 or www.SC211.org

SC Stay Plus1-800-476-0412
803-336-3420

Did you know that for just a few cents a month, you can help someone in need, right here in Laurens County through the LCWSC’s Coins that Care Program?

Through Coins that Care, LCWSC customers can choose to have their utility bill rounded up to the next dollar each billing cycle. The donations are then used to help residents in our community who need assistance in paying their water or sewer bill. Donations will be distributed to LCWSC Customers in need through the Baptist Crisis Center.

With the Coins that Care Program, we can all make a difference. Just print out and complete the form located here and drop it off at our office or mail it in with your payment. For more information, ask one of our Customer Service Representatives.

Cycles are predetermined by LCWSC based on geographic service area and cannot be changed to accommodate individual requests.  If you are unsure of the billing cycle you are in, please contact our customer service department at (864) 682-3250

For a printable version, click the link below:

Bill Dates 2025 Customer Handout

At LCWSC,

we feel it is our duty to be readily available to our customers. Each time a customer contacts our office, our customer service representative will identify him or herself.

Please make a note of the representative’s name to help identify the person handling your issue in the case you need to follow up.

In our continued efforts to improve and ensure high quality service, we work hand-in-hand with an appointed Board of Directors and your council members.