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Customer Service

At LCWSC, we feel it is our duty to be readily available to our customers. Each time a customer contacts our office, our customer service representative will identify him or herself. Please make a note of the representative’s name to help identify the person handling your issue in the case you need to follow up. “In our continued efforts to improve and ensure high quality service, we work hand-in-hand with an appointed Board of Directors and your council members.

Visit Our Office

You can visit our office at: 3850 Highway 221 South Laurens, SC 29360

Business Hours

Monday through Friday from 8:30 a.m. until 5:00 p.m.

Call Us

Our customer service staff is available Monday through Friday from 8:30 a.m. until 5:00 p.m. to answer your questions by telephone. Please call 864-682-3250 or toll free at 1-800-358-3445.

To Report An Emergency (Loss of service or a leak in a LCWSC line)
Business Hour Emergencies call 864-682-3250
After-Hour Emergencies call 864-682-3250 or 1-800-358-3445.

If the emergency line is answered by our voice mail, please leave a detailed message including your name, address, telephone number, reason for call, and your account number.

Holidays

The main office is closed on the following holidays:

1/1/24 New Year’s Day
1/15/24 Martin Luther King Jr Day
2/19/24 President’s Day
5/10/24 Confederate Memorial Day
5/27/24 Memorial Day
6/19/24 Juneteenth
7/4/24 Independence Day
9/2/24 Labor Day
11/11/24 Veterans Day
11/28/24 – 11/29/24 Thanksgiving Holiday
12/24/24 – 12/26/24 Christmas Holiday

Pay Your Bill Online

Click here to sign up for our online account management portal.

Pay Your Bill By Phone

Dial toll free:  855-964-6743.  You will need your seven digit account number.

Pay Your Bill By Bank Draft

The most convenient way to pay your water bill is by bank draft. With a customer’s permission and the necessary bank information, the monthly water bill can be withdrawn from a customer’s checking account. Customers, who would like to take advantage of this service should visit the Bank Draft Authorization Page and complete the proper forms. Once completed, mail the forms along with a voided check to LCWSC at PO Box 1006, Laurens, SC 29360.

Pay Your Bill By Recurring Credit or Debit Card

This is also a very convenient way to pay your bill.   By choosing this service, the monthly bill can be charged to the credit or debit card automatically on the due date of the bill.  A customer can choose to sign up for this service through our online account management portal.  Customers may also contact our customer service department to sign up for this service.

Late Payments

A 10% penalty is added to the bill on the 16th day after the statement date. Water service will be turned off and locked without further notice if the bill is not paid within 25 days of the statement date.

Service Reconnection

If LCWSC turns off service for non-payment, the customer must pay the outstanding bill plus a $45.00 delinquent fee before services will be restored. Services are restored only during normal business hours of 8:30 a.m. – 5:00 p.m. Payments must be made with cash, credit card or money order. Customers are discouraged from leaving cash in the night deposit box.  LCWSC will not be responsible if the cash is lost or stolen.

Rental Property Owners

Rental property owners and managers should contact LCWSC when a customer moves into or out of the rental property.  This will allow LCWSC to keep its records current and insure that bills are sent to the appropriate person.

You may fill out the contact form or call Customer Service at (864) 682-3250.

Financial Assistance

There are several agencies in our area that can provide financial assistance with utility bills.  Please call the agency directly for information.  

Laurens Baptist Crisis Center864-984-2966
United Ministries864-938-9070
GLEAMNS864-984-5123
Golden Strip (Ft Inn Area)864-688-2233
United Way of Laurens Countydial 211 or www.SC211.org

SC Stay Plus1-800-476-0412
803-336-3420

 

 

 

Billing Schedule for 2024

Cycles are predetermined by LCWSC based on geographic service area and cannot be changed to accommodate individual requests.  If you are unsure of the billing cycle you are in, please contact our customer service department at (864) 682-3250

Cycle 2   
MonthBill DateBill DaysDue Date
January1/11/2024351/26/2024
Feb2/8/2024282/23/2024
March3/14/2024353/29/2024
April4/11/2024284/26/2024
May5/9/2024285/24/2024
June6/13/2024356/28/2024
July7/11/2024287/26/2024
August8/8/2024288/23/2024
Sept9/12/2024359/27/2024
Oct10/10/20242810/25/2024
Nov11/7/20242811/22/2024
Dec12/5/20242812/20/2024
    
    
Cycle 3   
MonthBill DateBill DaysDue Date
January1/18/2024352/2/2024
Feb2/15/2024283/1/2024
March3/21/2024354/5/2024
April4/18/2024285/3/2024
May5/16/2024285/31/2024
June6/20/2024357/5/2024
July7/18/2024288/2/2024
August8/15/2024288/30/2024
Sept9/19/20243510/4/2024
Oct10/17/20242811/1/2024
Nov11/14/20242811/29/2024
Dec12/12/20242812/27/2024
    
    
Cycle 1   
MonthBill DateBill DaysDue Date
January1/25/2024352/9/2024
Feb2/22/2024283/8/2024
March3/28/2024354/12/2024
April4/25/2024285/10/2024
May5/23/2024286/7/2024
June6/27/2024357/12/2024
July7/25/2024288/9/2024
August8/22/2024289/6/2024
Sept9/26/20243510/11/2024
Oct10/24/20242811/8/2024
Nov11/21/20242812/6/2024
Dec12/19/2024281/3/2025

For a printable version, click the link below:

Bill Dates 2024 Customer Handout